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What is Engagement


Most of us have heard about Employee Satisfaction and surveys measuring the satisfaction. So what then Employee Engagement is? And why it is important for a business to know and improve Engagement levels of their teams?

An employee can be satisfied with a job without being engaged in the job. Employee engagement is much more than being satisfied with pay and working conditions. Engagement means being involved in and enthusiastic about your work in a way that results in better performance.

Why is it important


Researches show that there is direct correlation between Employee Engagement and business performance. Companies who's employees engagement is high (top quartile companies versus bottom quartile) realize substantially better customer engagement, higher productivity, better retention, fewer accidents, and 21% higher profitability. Engaged workers also report better health outcomes (according Gallup, Employee Engagement trends, 2018).

Gallup Q12 methodology


Gallup, who is one of glob's leading analytics and advice firm, in their research has identified 12 questions (Q12), that measure employee engagement and powerfully link to relevant business outcomes. Gallup has defined that an engaged employee is one who truly understands where the company is heading, believes in the direction, knows what it means and what is required personally, does what is needed to make it happen and thoroughly enjoys the journey. It is one of the simplest and most powerful methodologies to increase your employee engagement and hence also business performance levels. One of key advantages of Gallup survey is that it allows to see engagement levels by each team (to ensure confidentiality of survey results, there should be at least 4 participants from a team in order to get a separate report).

Engagement Survey

If your business would like to measure and improve Engagement levels of your teams by using Gallup Q12 methodology, we can be your guide through the journey. 


It is important to understand that to raise the the Engagement level of your teams, survey itself is just a first step. Your teams and mangers will work together to discuss the survey results and transform them into real improvements impacting employee engagement. This process will have positive impact not only to Engagement levels of employees, but will also be a great development opportunity for your team leaders, allowing them strengthen their skills in building dialogue with teams, listen to their employees and focus to the areas that matter the most. 


Key steps in the project will be:

  • Defining the scope of the project - which teams will be surveyed (all organization or starting with a pilot group (i.e. just leadership team)

  • Setting up the survey access to Gallup 

  • Right communication to the organization is essential - introducing your teams and mangers to the purpose and benefits of the Survey

  • Completing Survey (takes just around 5 minutes)

  • Summarizing survey results

  • Introducing results to your management team

  • Training your managers to work with Survey reports and leading team action planning session

  • Where needed supporting managers during their team sessions 

  • Helping your managers to finalize Action Plans and start implementing the improvements

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